GENERAL WARRANTY CONDITIONS
1. SCOPE OF APPLICATION
1.1 The General Warranty Conditions (hereinafter referred to as the GTC) are the responsibility of the Manufacturer, company: KE Trade s.c., ul. Wschodnia 37, 97-310 Moszczenica, Poland, NIP 7712913858, EU VAT: PL 7712913858 (hereinafter referred to as the Manufacturer or the Guarantor) to provide the bearer with a proof of purchase (hereinafter referred to as the Customer, Buyer) GUARANTEE for the purchased Products manufactured by the Guarantor, under the conditions described in this document.
1.2 The warranty does not exclude, limit or suspend the Buyer’s rights under the provisions on the warranty for defects in the sold item.
1.3 The Manufacturer’s Warranty is valid on the territory of the Republic of Poland.
1.4 The Warranty Period is counted from the date of purchase of the Product and is 24 months for Customers with Consumer status and 12 months for other Customers. Device defects, reported to the Manufacturer after the warranty period, are not covered by the warranty.
1.5 In accordance with these GTC, the Guarantor grants the Customer a warranty for all Products manufactured by it, provided that they are used in accordance with the intended use and conditions of use specified in the manual, commercial information or separate written arrangements.
1.6 Direct warranty claims against the Guarantor may only be submitted by customers who purchased the product directly from the Guarantor. In other cases, the warranty claim must be submitted in writing to the appropriate Seller of the product.
1.7 The guarantee may be granted to the Buyer only on the basis of the submitted proof of purchase with a legible date of issue of this document.
1.8 The warranty covers Products for which the payment has been made.
2 COVER OF THE WARRANTY
2.1 If the complaint is accepted during the warranty period, the Guarantor undertakes to first deliver spare parts free of charge, and then to repair the defective Product himself. If the Guarantor determines that the repair of the Product is not possible or the cost of the repair is disproportionately high in relation to the price of the new Product, he undertakes to replace the Product with a product free from defects.
2.2 If, at the time of repair or replacement, the Product is no longer manufactured or is no longer available in the same version, the Manufacturer is entitled to replace it with a similar product with no worse parameters.
2.3 In the event of delivery of spare parts or replacement of the Product with a new one, the warranty does not cover activities related to the assembly and adjustment of its parameters.
2.4. Under the warranty, the Customer or third parties are not entitled to a claim against the Guarantor for compensation for any damage resulting from the failure of the Product.
2.5 The warranty covers all defects revealed during the warranty period, arising from causes inherent in the Product. The warranty does not cover defects caused by other reasons, in particular as a result of:
– external factors, such as: mechanical, thermal, chemical damage, flooding, excessive moisture, excessive dirt, etc.
– faulty assembly and use of the Product contrary to its intended use.
– use and storage of the Product inconsistent with the Product specification, user manual, recommendations (e.g. exposure to weather conditions, lack of maintenance, etc.).
– damage to the Product resulting from the use of accessories and materials that are not original or comply with the Manufacturer’s recommendations.